{"id":456,"date":"2026-09-05T22:19:38","date_gmt":"2026-09-05T22:19:38","guid":{"rendered":"https:\/\/colisexpressafrica.com\/?page_id=456"},"modified":"2026-09-05T22:28:21","modified_gmt":"2026-09-05T22:28:21","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/colisexpressafrica.com\/index.php\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n\/* =========================================================\n   COLISEXPRESSAFRICA\n   FAQ V2\n   Design premium \/ Centre d'aide\n========================================================= *\/\n\n.cea-faq-v2 {\n\n    --cea-blue: #1e73be;\n    --cea-blue-dark: #155b96;\n    --cea-orange: #dd8c11;\n    --cea-green: #beeac7;\n\n    --cea-text: #17252d;\n    --cea-text-soft: #45545d;\n    --cea-muted: #74818a;\n\n    --cea-border: #e4eaed;\n    --cea-light: #f6f9fa;\n\n    width: 100%;\n\n    color: var(--cea-text);\n\n    font-family:\n        -apple-system,\n        BlinkMacSystemFont,\n        \"Segoe UI\",\n        Roboto,\n        Helvetica,\n        Arial,\n        sans-serif;\n\n    line-height: 1.6;\n}\n\n.cea-faq-v2 *,\n.cea-faq-v2 *::before,\n.cea-faq-v2 *::after {\n    box-sizing: border-box;\n}\n\n.cea-faq-v2 button,\n.cea-faq-v2 input {\n    font-family: inherit;\n}\n\n.cea-faq-v2-container {\n\n    width: min(1180px, calc(100% - 48px));\n\n    margin-left: auto;\n    margin-right: auto;\n}\n\n\n\/* =========================================================\n   HERO\n========================================================= *\/\n\n.cea-faq-v2-hero {\n\n    position: relative;\n\n    overflow: hidden;\n\n    padding: 82px 0 78px;\n\n    background:\n        linear-gradient(\n            135deg,\n            #effaf3 0%,\n            #ffffff 48%,\n            #f0f7fc 100%\n        );\n\n    border-bottom: 1px solid var(--cea-border);\n}\n\n.cea-faq-v2-hero::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    width: 420px;\n    height: 420px;\n\n    right: -180px;\n    top: -230px;\n\n    border-radius: 50%;\n\n    background: rgba(190,234,199,.35);\n\n    pointer-events: none;\n}\n\n.cea-faq-v2-hero::after {\n\n    content: \"\";\n\n    position: absolute;\n\n    width: 300px;\n    height: 300px;\n\n    left: -160px;\n    bottom: -190px;\n\n    border-radius: 50%;\n\n    background: rgba(30,115,190,.07);\n\n    pointer-events: none;\n}\n\n.cea-faq-v2-hero-content {\n\n    position: relative;\n\n    z-index: 2;\n\n    max-width: 820px;\n\n    margin: auto;\n\n    text-align: center;\n}\n\n.cea-faq-v2-eyebrow {\n\n    display: inline-flex;\n\n    align-items: center;\n\n    padding: 7px 13px;\n\n    margin-bottom: 18px;\n\n    border: 1px solid rgba(30,115,190,.14);\n\n    border-radius: 999px;\n\n    background: rgba(255,255,255,.75);\n\n    color: var(--cea-blue);\n\n    font-size: 10px;\n\n    font-weight: 850;\n\n    letter-spacing: 1.3px;\n}\n\n.cea-faq-v2-hero h1 {\n\n    margin: 0;\n\n    color: #17252d;\n\n    font-size: clamp(40px, 6vw, 64px);\n\n    font-weight: 800;\n\n    line-height: 1.08;\n\n    letter-spacing: -2px;\n}\n\n.cea-faq-v2-hero-content > p {\n\n    max-width: 680px;\n\n    margin: 20px auto 0;\n\n    color: var(--cea-muted);\n\n    font-size: 16px;\n\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   SEARCH\n========================================================= *\/\n\n.cea-faq-v2-search {\n\n    display: flex;\n\n    align-items: center;\n\n    width: min(700px, 100%);\n\n    height: 64px;\n\n    margin: 30px auto 0;\n\n    padding: 0 8px 0 20px;\n\n    border: 1px solid #d9e2e6;\n\n    border-radius: 15px;\n\n    background: #fff;\n\n    box-shadow:\n        0 18px 45px rgba(29,63,81,.10);\n\n    text-align: left;\n\n    transition:\n        border-color .2s ease,\n        box-shadow .2s ease;\n}\n\n.cea-faq-v2-search:focus-within {\n\n    border-color: rgba(30,115,190,.55);\n\n    box-shadow:\n        0 18px 50px rgba(30,115,190,.13);\n}\n\n.cea-faq-v2-search-icon {\n\n    flex: 0 0 auto;\n\n    margin-right: 12px;\n\n    font-size: 18px;\n}\n\n.cea-faq-v2-search input {\n\n    flex: 1;\n\n    min-width: 0;\n\n    height: 100%;\n\n    padding: 0;\n\n    border: 0;\n\n    outline: 0;\n\n    background: transparent;\n\n    color: var(--cea-text);\n\n    font-size: 15px;\n}\n\n.cea-faq-v2-search input::placeholder {\n\n    color: #9aa6ad;\n}\n\n.cea-faq-v2-search button {\n\n    display: none;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 38px;\n\n    width: 38px;\n    height: 38px;\n\n    border: 0;\n\n    border-radius: 10px;\n\n    background: #f1f4f6;\n\n    color: #68767e;\n\n    font-size: 21px;\n\n    cursor: pointer;\n}\n\n.cea-faq-v2-search button.visible {\n\n    display: flex;\n}\n\n.cea-faq-v2-search-status {\n\n    min-height: 19px;\n\n    margin-top: 9px;\n\n    color: var(--cea-muted);\n\n    font-size: 12px;\n}\n\n\n\/* =========================================================\n   QUICK INFO\n========================================================= *\/\n\n.cea-faq-v2-intro {\n\n    padding: 28px 0 10px;\n\n    background: #fff;\n}\n\n.cea-faq-v2-quick-grid {\n\n    display: grid;\n\n    grid-template-columns:\n        repeat(3, 1fr);\n\n    gap: 15px;\n}\n\n.cea-faq-v2-quick-card {\n\n    display: flex;\n\n    align-items: center;\n\n    gap: 13px;\n\n    min-height: 76px;\n\n    padding: 14px 17px;\n\n    border: 1px solid var(--cea-border);\n\n    border-radius: 13px;\n\n    background: #fff;\n\n    box-shadow:\n        0 5px 18px rgba(20,45,60,.035);\n}\n\n.cea-faq-v2-quick-icon {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 43px;\n\n    width: 43px;\n    height: 43px;\n\n    border-radius: 12px;\n\n    background: #f0f7fb;\n\n    font-size: 19px;\n}\n\n.cea-faq-v2-quick-card strong {\n\n    display: block;\n\n    color: var(--cea-text);\n\n    font-size: 13px;\n\n    line-height: 1.3;\n}\n\n.cea-faq-v2-quick-card span {\n\n    display: block;\n\n    margin-top: 3px;\n\n    color: var(--cea-muted);\n\n    font-size: 11px;\n\n    line-height: 1.4;\n}\n\n\n\/* =========================================================\n   MAIN LAYOUT\n========================================================= *\/\n\n.cea-faq-v2-main {\n\n    padding: 58px 0 80px;\n\n    background: #fff;\n}\n\n.cea-faq-v2-layout {\n\n    display: grid;\n\n    grid-template-columns:\n        265px minmax(0, 1fr);\n\n    gap: 58px;\n\n    align-items: start;\n}\n\n\n\/* =========================================================\n   SIDEBAR\n========================================================= *\/\n\n.cea-faq-v2-sidebar {\n\n    position: sticky;\n\n    top: 25px;\n}\n\n.cea-faq-v2-sidebar-inner {\n\n    padding: 20px;\n\n    border: 1px solid var(--cea-border);\n\n    border-radius: 17px;\n\n    background: #fbfcfc;\n}\n\n.cea-faq-v2-sidebar-title {\n\n    padding: 3px 7px 16px;\n}\n\n.cea-faq-v2-sidebar-title span {\n\n    display: block;\n\n    margin-bottom: 4px;\n\n    color: var(--cea-blue);\n\n    font-size: 9px;\n\n    font-weight: 850;\n\n    letter-spacing: 1px;\n}\n\n.cea-faq-v2-sidebar-title strong {\n\n    display: block;\n\n    color: var(--cea-text);\n\n    font-size: 16px;\n}\n\n\n\/* NAV *\/\n\n.cea-faq-v2-nav {\n\n    display: flex;\n\n    flex-direction: column;\n\n    gap: 4px;\n}\n\n.cea-faq-v2-nav-item {\n\n    position: relative;\n\n    display: flex;\n\n    align-items: center;\n\n    width: 100%;\n\n    min-height: 43px;\n\n    padding: 7px 9px;\n\n    border: 0;\n\n    border-radius: 9px;\n\n    background: transparent;\n\n    color: var(--cea-text-soft);\n\n    font-size: 12px;\n\n    text-align: left;\n\n    cursor: pointer;\n\n    transition:\n        background .2s ease,\n        color .2s ease;\n}\n\n.cea-faq-v2-nav-item:hover {\n\n    background: #f0f5f7;\n\n    color: var(--cea-blue);\n}\n\n.cea-faq-v2-nav-item.active {\n\n    background: #eaf4fb;\n\n    color: var(--cea-blue);\n\n    font-weight: 750;\n}\n\n.cea-faq-v2-nav-item.active::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 0;\n\n    width: 3px;\n    height: 22px;\n\n    border-radius: 0 5px 5px 0;\n\n    background: var(--cea-blue);\n}\n\n.cea-faq-v2-nav-icon {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 30px;\n\n    width: 30px;\n    height: 30px;\n\n    margin-right: 7px;\n\n    border-radius: 8px;\n\n    background: #fff;\n\n    font-size: 14px;\n}\n\n.cea-faq-v2-nav-text {\n\n    flex: 1;\n}\n\n.cea-faq-v2-nav-count {\n\n    color: #9aa5ab;\n\n    font-size: 10px;\n}\n\n\n\/* SIDEBAR HELP *\/\n\n.cea-faq-v2-sidebar-help {\n\n    margin-top: 20px;\n\n    padding: 17px;\n\n    border-radius: 13px;\n\n    background:\n        linear-gradient(\n            145deg,\n            #f0faf3,\n            #f3f8fb\n        );\n}\n\n.cea-faq-v2-sidebar-help-icon {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: 36px;\n    height: 36px;\n\n    margin-bottom: 10px;\n\n    border-radius: 10px;\n\n    background: var(--cea-green);\n\n    font-size: 16px;\n}\n\n.cea-faq-v2-sidebar-help strong {\n\n    display: block;\n\n    color: var(--cea-text);\n\n    font-size: 13px;\n}\n\n.cea-faq-v2-sidebar-help p {\n\n    margin: 6px 0 11px;\n\n    color: var(--cea-muted);\n\n    font-size: 11px;\n\n    line-height: 1.55;\n}\n\n.cea-faq-v2-sidebar-help a {\n\n    color: var(--cea-blue);\n\n    font-size: 11px;\n\n    font-weight: 750;\n\n    text-decoration: none;\n}\n\n\n\/* =========================================================\n   CONTENT HEADER\n========================================================= *\/\n\n.cea-faq-v2-content-header {\n\n    display: flex;\n\n    align-items: flex-end;\n\n    justify-content: space-between;\n\n    gap: 20px;\n\n    padding-bottom: 23px;\n\n    border-bottom: 1px solid var(--cea-border);\n}\n\n.cea-faq-v2-section-label {\n\n    display: block;\n\n    margin-bottom: 6px;\n\n    color: var(--cea-blue);\n\n    font-size: 9px;\n\n    font-weight: 850;\n\n    letter-spacing: 1px;\n}\n\n.cea-faq-v2-content-header h2 {\n\n    margin: 0;\n\n    color: var(--cea-text);\n\n    font-size: 29px;\n\n    line-height: 1.2;\n\n    letter-spacing: -.6px;\n}\n\n.cea-faq-v2-total {\n\n    display: inline-flex;\n\n    align-items: center;\n\n    padding: 7px 11px;\n\n    border: 1px solid var(--cea-border);\n\n    border-radius: 999px;\n\n    background: #f8fafb;\n\n    color: var(--cea-muted);\n\n    font-size: 10px;\n\n    font-weight: 650;\n\n    white-space: nowrap;\n}\n\n\n\/* =========================================================\n   FAQ GROUP\n========================================================= *\/\n\n.cea-faq-v2-group {\n\n    padding: 35px 0 7px;\n\n    scroll-margin-top: 25px;\n}\n\n.cea-faq-v2-group-title {\n\n    display: flex;\n\n    align-items: center;\n\n    gap: 13px;\n\n    margin-bottom: 15px;\n}\n\n.cea-faq-v2-group-icon {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 43px;\n\n    width: 43px;\n    height: 43px;\n\n    border-radius: 11px;\n\n    background: #f0f6fa;\n\n    font-size: 18px;\n}\n\n.cea-faq-v2-group-title > div:last-child span {\n\n    display: block;\n\n    margin-bottom: 2px;\n\n    color: var(--cea-blue);\n\n    font-size: 8px;\n\n    font-weight: 850;\n\n    letter-spacing: 1px;\n}\n\n.cea-faq-v2-group-title h3 {\n\n    margin: 0;\n\n    color: var(--cea-text);\n\n    font-size: 19px;\n\n    line-height: 1.25;\n}\n\n\n\/* =========================================================\n   FAQ ITEMS\n========================================================= *\/\n\n.cea-faq-v2-items {\n\n    display: flex;\n\n    flex-direction: column;\n\n    gap: 7px;\n}\n\n.cea-faq-v2-item {\n\n    overflow: hidden;\n\n    border: 1px solid var(--cea-border);\n\n    border-radius: 11px;\n\n    background: #fff;\n\n    transition:\n        border-color .2s ease,\n        box-shadow .2s ease;\n}\n\n.cea-faq-v2-item:hover {\n\n    border-color: #ccd9df;\n}\n\n.cea-faq-v2-item.open {\n\n    border-color: #c7dce9;\n\n    box-shadow:\n        0 8px 25px rgba(25,55,70,.045);\n}\n\n.cea-faq-v2-question {\n\n    display: flex;\n\n    align-items: center;\n\n    justify-content: space-between;\n\n    gap: 20px;\n\n    width: 100%;\n\n    min-height: 59px;\n\n    padding: 15px 17px;\n\n    border: 0;\n\n    background: #fff;\n\n    color: #263942;\n\n    font-size: 13px;\n\n    font-weight: 680;\n\n    line-height: 1.45;\n\n    text-align: left;\n\n    cursor: pointer;\n}\n\n.cea-faq-v2-question b {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 29px;\n\n    width: 29px;\n    height: 29px;\n\n    border-radius: 50%;\n\n    background: #f1f5f7;\n\n    color: var(--cea-blue);\n\n    font-size: 17px;\n\n    font-weight: 400;\n\n    transition:\n        transform .25s ease,\n        background .25s ease,\n        color .25s ease;\n}\n\n.cea-faq-v2-item.open .cea-faq-v2-question b {\n\n    transform: rotate(45deg);\n\n    background: var(--cea-blue);\n\n    color: #fff;\n}\n\n\n\/* =========================================================\n   ANSWER\n========================================================= *\/\n\n.cea-faq-v2-answer {\n\n    display: grid;\n\n    grid-template-rows: 0fr;\n\n    padding: 0 17px;\n\n    transition:\n        grid-template-rows .3s ease,\n        padding .3s ease;\n}\n\n.cea-faq-v2-answer > div {\n\n    overflow: hidden;\n}\n\n.cea-faq-v2-item.open .cea-faq-v2-answer {\n\n    grid-template-rows: 1fr;\n\n    padding-bottom: 18px;\n}\n\n.cea-faq-v2-answer p {\n\n    margin: 0 0 10px;\n\n    color: var(--cea-muted);\n\n    font-size: 12px;\n\n    line-height: 1.75;\n}\n\n.cea-faq-v2-answer p:last-child {\n\n    margin-bottom: 0;\n}\n\n.cea-faq-v2-answer a {\n\n    display: inline-block;\n\n    margin-top: 2px;\n\n    color: var(--cea-blue);\n\n    font-size: 11px;\n\n    font-weight: 750;\n\n    text-decoration: none;\n}\n\n.cea-faq-v2-answer a:hover {\n\n    text-decoration: underline;\n}\n\n\n\/* =========================================================\n   NO RESULT\n========================================================= *\/\n\n.cea-faq-v2-no-result {\n\n    display: none;\n\n    margin-top: 30px;\n\n    padding: 55px 25px;\n\n    border: 1px solid var(--cea-border);\n\n    border-radius: 16px;\n\n    background: #f8fafb;\n\n    text-align: center;\n}\n\n.cea-faq-v2-no-result.show {\n\n    display: block;\n}\n\n.cea-faq-v2-no-result-icon {\n\n    font-size: 30px;\n}\n\n.cea-faq-v2-no-result h3 {\n\n    margin: 10px 0 5px;\n\n    font-size: 20px;\n}\n\n.cea-faq-v2-no-result p {\n\n    margin: 0 0 17px;\n\n    color: var(--cea-muted);\n\n    font-size: 12px;\n}\n\n.cea-faq-v2-no-result a {\n\n    color: var(--cea-blue);\n\n    font-size: 12px;\n\n    font-weight: 750;\n\n    text-decoration: none;\n}\n\n\n\/* =========================================================\n   CTA\n========================================================= *\/\n\n.cea-faq-v2-cta {\n\n    padding: 10px 0 80px;\n\n    background: #fff;\n}\n\n.cea-faq-v2-cta-box {\n\n    display: grid;\n\n    grid-template-columns:\n        auto 1fr auto;\n\n    align-items: center;\n\n    gap: 20px;\n\n    padding: 28px 30px;\n\n    border: 1px solid #dce7e9;\n\n    border-radius: 18px;\n\n    background:\n        linear-gradient(\n            135deg,\n            #f0faf3,\n            #f3f8fb\n        );\n}\n\n.cea-faq-v2-cta-icon {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: 54px;\n    height: 54px;\n\n    border-radius: 15px;\n\n    background: var(--cea-green);\n\n    font-size: 21px;\n}\n\n.cea-faq-v2-cta-content > span {\n\n    display: block;\n\n    margin-bottom: 3px;\n\n    color: var(--cea-blue);\n\n    font-size: 8px;\n\n    font-weight: 850;\n\n    letter-spacing: 1px;\n}\n\n.cea-faq-v2-cta-content h2 {\n\n    margin: 0;\n\n    color: var(--cea-text);\n\n    font-size: 21px;\n\n    line-height: 1.25;\n}\n\n.cea-faq-v2-cta-content p {\n\n    margin: 5px 0 0;\n\n    color: var(--cea-muted);\n\n    font-size: 11px;\n}\n\n.cea-faq-v2-cta-button {\n\n    display: inline-flex;\n\n    align-items: center;\n\n    gap: 10px;\n\n    min-height: 43px;\n\n    padding: 10px 16px;\n\n    border-radius: 9px;\n\n    background: var(--cea-blue);\n\n    color: #fff !important;\n\n    font-size: 11px;\n\n    font-weight: 750;\n\n    text-decoration: none;\n\n    white-space: nowrap;\n\n    transition:\n        transform .2s ease,\n        background .2s ease;\n}\n\n.cea-faq-v2-cta-button:hover {\n\n    background: var(--cea-blue-dark);\n\n    transform: translateY(-2px);\n}\n\n\n\/* =========================================================\n   BACK TO TOP\n========================================================= *\/\n\n.cea-faq-v2-backtop {\n\n    position: fixed;\n\n    right: 24px;\n    bottom: 24px;\n\n    z-index: 1000;\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: 45px;\n    height: 45px;\n\n    border: 0;\n\n    border-radius: 50%;\n\n    background: var(--cea-blue);\n\n    color: #fff;\n\n    font-size: 19px;\n\n    cursor: pointer;\n\n    opacity: 0;\n\n    visibility: hidden;\n\n    transform: translateY(10px);\n\n    box-shadow:\n        0 8px 25px rgba(30,115,190,.25);\n\n    transition: .25s ease;\n}\n\n.cea-faq-v2-backtop.show {\n\n    opacity: 1;\n\n    visibility: visible;\n\n    transform: translateY(0);\n}\n\n\n\/* =========================================================\n   TABLET\n========================================================= *\/\n\n@media (max-width: 900px) {\n\n    .cea-faq-v2-layout {\n\n        grid-template-columns: 220px minmax(0, 1fr);\n\n        gap: 30px;\n    }\n\n    .cea-faq-v2-quick-grid {\n\n        grid-template-columns: 1fr;\n    }\n\n}\n\n\n\/* =========================================================\n   MOBILE\n========================================================= *\/\n\n@media (max-width: 720px) {\n\n    .cea-faq-v2-container {\n\n        width: calc(100% - 26px);\n    }\n\n    .cea-faq-v2-hero {\n\n        padding: 58px 0 55px;\n    }\n\n    .cea-faq-v2-hero h1 {\n\n        font-size: 39px;\n\n        letter-spacing: -1.3px;\n    }\n\n    .cea-faq-v2-hero h1 br {\n\n        display: none;\n    }\n\n    .cea-faq-v2-hero-content > p {\n\n        font-size: 14px;\n    }\n\n    .cea-faq-v2-search {\n\n        height: 57px;\n    }\n\n    .cea-faq-v2-layout {\n\n        display: block;\n    }\n\n    .cea-faq-v2-sidebar {\n\n        position: static;\n\n        margin-bottom: 35px;\n    }\n\n    .cea-faq-v2-sidebar-inner {\n\n        padding: 14px;\n    }\n\n    .cea-faq-v2-sidebar-title {\n\n        padding-bottom: 12px;\n    }\n\n    .cea-faq-v2-nav {\n\n        flex-direction: row;\n\n        overflow-x: auto;\n\n        gap: 7px;\n\n        scrollbar-width: none;\n    }\n\n    .cea-faq-v2-nav::-webkit-scrollbar {\n\n        display: none;\n    }\n\n    .cea-faq-v2-nav-item {\n\n        flex: 0 0 auto;\n\n        width: auto;\n\n        min-height: 39px;\n\n        padding: 6px 10px;\n    }\n\n    .cea-faq-v2-nav-item.active::before {\n\n        display: none;\n    }\n\n    .cea-faq-v2-nav-icon {\n\n        flex-basis: 26px;\n\n        width: 26px;\n        height: 26px;\n\n        margin-right: 5px;\n\n        font-size: 12px;\n    }\n\n    .cea-faq-v2-nav-count {\n\n        display: none;\n    }\n\n    .cea-faq-v2-sidebar-help {\n\n        display: none;\n    }\n\n    .cea-faq-v2-content-header {\n\n        align-items: center;\n    }\n\n    .cea-faq-v2-content-header h2 {\n\n        font-size: 24px;\n    }\n\n    .cea-faq-v2-total {\n\n        font-size: 9px;\n    }\n\n    .cea-faq-v2-group {\n\n        padding-top: 30px;\n    }\n\n    .cea-faq-v2-group-title h3 {\n\n        font-size: 17px;\n    }\n\n    .cea-faq-v2-cta-box {\n\n        grid-template-columns: auto 1fr;\n    }\n\n    .cea-faq-v2-cta-button {\n\n        grid-column: 1 \/ -1;\n\n        justify-content: center;\n    }\n\n}\n\n\n\/* =========================================================\n   PETIT MOBILE\n========================================================= *\/\n\n@media (max-width: 480px) {\n\n    .cea-faq-v2-container {\n\n        width: calc(100% - 20px);\n    }\n\n    .cea-faq-v2-hero {\n\n        padding: 48px 0;\n    }\n\n    .cea-faq-v2-hero h1 {\n\n        font-size: 34px;\n    }\n\n    .cea-faq-v2-quick-card {\n\n        min-height: 68px;\n\n        padding: 11px;\n    }\n\n    .cea-faq-v2-main {\n\n        padding-top: 38px;\n    }\n\n    .cea-faq-v2-content-header {\n\n        padding-bottom: 18px;\n    }\n\n    .cea-faq-v2-total {\n\n        display: none;\n    }\n\n    .cea-faq-v2-question {\n\n        min-height: 55px;\n\n        padding: 13px 13px;\n\n        font-size: 12px;\n    }\n\n    .cea-faq-v2-question b {\n\n        flex-basis: 27px;\n\n        width: 27px;\n        height: 27px;\n    }\n\n    .cea-faq-v2-answer {\n\n        padding-left: 13px;\n        padding-right: 13px;\n    }\n\n    .cea-faq-v2-answer p {\n\n        font-size: 11px;\n    }\n\n    .cea-faq-v2-cta-box {\n\n        padding: 22px 18px;\n    }\n\n    .cea-faq-v2-cta-content h2 {\n\n        font-size: 18px;\n    }\n\n    .cea-faq-v2-backtop {\n\n        right: 14px;\n        bottom: 14px;\n    }\n\n}\n<\/style>\n\n<script data-wp-block-html=\"js\">\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n\n    const faq = document.querySelector(\".cea-faq-v2\");\n\n    if (!faq) return;\n\n\n    \/* =====================================================\n       ELEMENTS\n    ====================================================== *\/\n\n    const questions =\n        faq.querySelectorAll(\".cea-faq-v2-question\");\n\n    const navItems =\n        faq.querySelectorAll(\".cea-faq-v2-nav-item\");\n\n    const groups =\n        faq.querySelectorAll(\".cea-faq-v2-group\");\n\n    const search =\n        faq.querySelector(\"#ceaFaqV2Search\");\n\n    const clearButton =\n        faq.querySelector(\"#ceaFaqV2Clear\");\n\n    const searchStatus =\n        faq.querySelector(\"#ceaFaqV2SearchStatus\");\n\n    const noResult =\n        faq.querySelector(\"#ceaFaqV2NoResult\");\n\n    const total =\n        faq.querySelector(\"#ceaFaqV2Total\");\n\n    const title =\n        faq.querySelector(\"#ceaFaqV2Title\");\n\n    const backTop =\n        faq.querySelector(\"#ceaFaqV2BackTop\");\n\n\n    \/* =====================================================\n       ACCORD\u00c9ONS\n    ====================================================== *\/\n\n    questions.forEach(function (question) {\n\n        question.addEventListener(\"click\", function () {\n\n            const item =\n                this.closest(\".cea-faq-v2-item\");\n\n            if (!item) return;\n\n            const isOpen =\n                item.classList.contains(\"open\");\n\n\n            \/* Fermer tous les autres *\/\n\n            faq.querySelectorAll(\n                \".cea-faq-v2-item.open\"\n            ).forEach(function (otherItem) {\n\n                if (otherItem !== item) {\n\n                    otherItem.classList.remove(\"open\");\n\n                    const button =\n                        otherItem.querySelector(\n                            \".cea-faq-v2-question\"\n                        );\n\n                    if (button) {\n\n                        button.setAttribute(\n                            \"aria-expanded\",\n                            \"false\"\n                        );\n\n                    }\n\n                }\n\n   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      });\n\n    });\n\n\n    \/* =====================================================\n       SEARCH\n    ====================================================== *\/\n\n    function performSearch() {\n\n        if (!search) return;\n\n        const query =\n            search.value\n                .trim()\n                .toLowerCase();\n\n\n        let matches = 0;\n\n\n        if (query.length === 0) {\n\n            resetSearch();\n\n            return;\n\n        }\n\n\n        \/* Remettre toutes les cat\u00e9gories visibles *\/\n\n        groups.forEach(function (group) {\n\n            group.style.display = \"\";\n\n        });\n\n\n        \/* D\u00e9sactiver les cat\u00e9gories *\/\n\n        navItems.forEach(function (item) {\n\n            item.classList.remove(\"active\");\n\n        });\n\n\n        const allButton =\n            faq.querySelector(\n                '.cea-faq-v2-nav-item[data-category=\"all\"]'\n            );\n\n        if (allButton) {\n\n            allButton.classList.add(\"active\");\n\n        }\n\n\n        if (title) {\n\n            title.textContent =\n                \"R\u00e9sultats de recherche\";\n\n        }\n\n\n        \/* Rechercher *\/\n\n        faq.querySelectorAll(\n            \".cea-faq-v2-item\"\n        ).forEach(function (item) {\n\n            const question =\n                item.querySelector(\n                    \".cea-faq-v2-question\"\n                );\n\n            const answer =\n                item.querySelector(\n                    \".cea-faq-v2-answer\"\n                );\n\n            const keywords =\n                item.dataset.search || \"\";\n\n\n            const text = (\n\n                (question\n                    ? question.textContent\n                    : \"\") +\n\n                \" \" +\n\n                (answer\n                    ? answer.textContent\n                    : \"\") +\n\n                \" \" +\n\n                keywords\n\n            ).toLowerCase();\n\n\n            if (text.includes(query)) {\n\n                item.style.display = \"\";\n\n                matches++;\n\n            } else {\n\n                item.style.display = \"none\";\n\n            }\n\n        });\n\n\n        \/* Masquer les groupes vides *\/\n\n        groups.forEach(function (group) {\n\n            const visibleItems =\n                Array.from(\n                    group.querySelectorAll(\n                        \".cea-faq-v2-item\"\n                    )\n                ).filter(function (item) {\n\n                    return item.style.display !== \"none\";\n\n                });\n\n\n            if (visibleItems.length === 0) {\n\n                group.style.display = \"none\";\n\n            } else {\n\n                group.style.display = \"\";\n\n            }\n\n        });\n\n\n        \/* Statut *\/\n\n        if (searchStatus) {\n\n            searchStatus.textContent =\n                matches +\n                (\n                    matches > 1\n                        ? \" questions trouv\u00e9es\"\n                        : \" question trouv\u00e9e\"\n                );\n\n        }\n\n\n        if (total) {\n\n            total.textContent =\n                matches +\n                (\n                    matches > 1\n                        ? \" questions\"\n                        : \" question\"\n                );\n\n        }\n\n\n        \/* Aucun r\u00e9sultat *\/\n\n        if (noResult) {\n\n            if (matches === 0) {\n\n                noResult.classList.add(\"show\");\n\n            } else {\n\n                noResult.classList.remove(\"show\");\n\n            }\n\n        }\n\n\n        \/* Bouton clear *\/\n\n        if (clearButton) {\n\n            if (query.length > 0) {\n\n                clearButton.classList.add(\"visible\");\n\n            } else {\n\n                clearButton.classList.remove(\"visible\");\n\n            }\n\n        }\n\n    }\n\n\n    if (search) {\n\n        search.addEventListener(\n            \"input\",\n            performSearch\n        );\n\n    }\n\n\n    \/* =====================================================\n       RESET SEARCH\n    ====================================================== *\/\n\n    function resetSearch() {\n\n        faq.querySelectorAll(\n            \".cea-faq-v2-item\"\n        ).forEach(function (item) {\n\n            item.style.display = \"\";\n\n        });\n\n\n        if (searchStatus) {\n\n            searchStatus.textContent = \"\";\n\n        }\n\n\n        if (noResult) {\n\n            noResult.classList.remove(\"show\");\n\n        }\n\n\n        if (clearButton) {\n\n            clearButton.classList.remove(\"visible\");\n\n        }\n\n\n        if (total) {\n\n            total.textContent = \"30 questions\";\n\n        }\n\n    }\n\n\n    \/* =====================================================\n       CLEAR BUTTON\n    ====================================================== *\/\n\n    if (clearButton) {\n\n        clearButton.addEventListener(\n            \"click\",\n            function () {\n\n                if (search) {\n\n                    search.value = \"\";\n\n                    search.focus();\n\n                }\n\n                resetSearch();\n\n            }\n        );\n\n    }\n\n\n    \/* =====================================================\n       BACK TO TOP\n    ====================================================== *\/\n\n    if (backTop) {\n\n        function updateBackTop() {\n\n            if (window.scrollY > 500) {\n\n                backTop.classList.add(\"show\");\n\n            } else {\n\n                backTop.classList.remove(\"show\");\n\n            }\n\n        }\n\n\n        window.addEventListener(\n            \"scroll\",\n            updateBackTop,\n            { passive: true }\n        );\n\n\n        backTop.addEventListener(\n            \"click\",\n            function () {\n\n                window.scrollTo({\n\n                    top: 0,\n\n                    behavior: \"smooth\"\n\n                });\n\n            }\n        );\n\n\n        updateBackTop();\n\n    }\n\n\n    \/* =====================================================\n       ESC POUR FERMER LES ACCORD\u00c9ONS\n    ====================================================== *\/\n\n    document.addEventListener(\n        \"keydown\",\n        function (event) {\n\n            if (event.key !== \"Escape\") return;\n\n\n            faq.querySelectorAll(\n                \".cea-faq-v2-item.open\"\n            ).forEach(function (item) {\n\n                item.classList.remove(\"open\");\n\n                const button =\n                    item.querySelector(\n                        \".cea-faq-v2-question\"\n                    );\n\n                if (button) {\n\n                    button.setAttribute(\n                        \"aria-expanded\",\n                        \"false\"\n                    );\n\n                }\n\n            });\n\n        }\n    );\n\n});\n<\/script>\n<\/script>\n\n<div class=\"cea-faq-v2\">\n\n    <!-- =====================================================\n         HERO\n    ====================================================== -->\n\n    <section class=\"cea-faq-v2-hero\">\n\n        <div class=\"cea-faq-v2-container\">\n\n            <div class=\"cea-faq-v2-hero-content\">\n\n                <span class=\"cea-faq-v2-eyebrow\">\n                    CENTRE D&rsquo;AIDE\n                <\/span>\n\n                <h1>\n                    Comment pouvons-nous<br>\n                    vous aider ?\n                <\/h1>\n\n                <p>\n                    Retrouvez rapidement les r\u00e9ponses \u00e0 vos questions\n                    sur les annonces, les demandes, les colis,\n                    les paiements et la s\u00e9curit\u00e9.\n                <\/p>\n\n                <div class=\"cea-faq-v2-search\">\n\n                    <span class=\"cea-faq-v2-search-icon\">\n                        \ud83d\udd0e\n                    <\/span>\n\n                    <input\n                        type=\"search\"\n                        id=\"ceaFaqV2Search\"\n                        placeholder=\"Rechercher une question...\"\n                        autocomplete=\"off\"\n                        aria-label=\"Rechercher une question\">\n\n                    <button\n                        type=\"button\"\n                        id=\"ceaFaqV2Clear\"\n                        aria-label=\"Effacer la recherche\">\n                        \u00d7\n                    <\/button>\n\n                <\/div>\n\n                <div\n                    class=\"cea-faq-v2-search-status\"\n                    id=\"ceaFaqV2SearchStatus\">\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         QUICK INFO\n    ====================================================== -->\n\n    <section class=\"cea-faq-v2-intro\">\n\n        <div class=\"cea-faq-v2-container\">\n\n            <div class=\"cea-faq-v2-quick-grid\">\n\n                <div class=\"cea-faq-v2-quick-card\">\n\n                    <div class=\"cea-faq-v2-quick-icon\">\n                        \u2708\ufe0f\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Vous voyagez ?\n                        <\/strong>\n\n                        <span>\n                            D\u00e9couvrez comment publier une annonce.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"cea-faq-v2-quick-card\">\n\n                    <div class=\"cea-faq-v2-quick-icon\">\n                        \ud83d\udce6\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Vous envoyez ?\n                        <\/strong>\n\n                        <span>\n                            D\u00e9couvrez comment d\u00e9poser une demande.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"cea-faq-v2-quick-card\">\n\n                    <div class=\"cea-faq-v2-quick-icon\">\n                        \ud83d\udee1\ufe0f\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Une question de s\u00e9curit\u00e9 ?\n                        <\/strong>\n\n                        <span>\n                            Consultez nos conseils avant toute mise en relation.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         FAQ AREA\n    ====================================================== -->\n\n    <main class=\"cea-faq-v2-main\">\n\n        <div class=\"cea-faq-v2-container\">\n\n            <div class=\"cea-faq-v2-layout\">\n\n\n                <!-- =================================================\n                     SIDEBAR\n                ================================================== -->\n\n                <aside class=\"cea-faq-v2-sidebar\">\n\n                    <div class=\"cea-faq-v2-sidebar-inner\">\n\n                        <div class=\"cea-faq-v2-sidebar-title\">\n                            <span>\n                                CENTRE D&rsquo;AIDE\n                            <\/span>\n\n                            <strong>\n                                Parcourir les sujets\n                            <\/strong>\n                        <\/div>\n\n\n                        <nav\n                            class=\"cea-faq-v2-nav\"\n                            aria-label=\"Cat\u00e9gories FAQ\">\n\n                            <button\n                                class=\"cea-faq-v2-nav-item active\"\n                                data-category=\"all\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \u2728\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Toutes les questions\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-count\">\n                                    30\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"general\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \u2753\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    G\u00e9n\u00e9ral\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"voyageur\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \u2708\ufe0f\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Voyageur\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"expediteur\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udce6\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Exp\u00e9diteur\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"publication\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udcdd\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Annonces &#038; demandes\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"colis\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udce6\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Colis &#038; objets\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"paiement\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udcb3\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Paiements &#038; packs\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"securite\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udee1\ufe0f\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    S\u00e9curit\u00e9\n                                <\/span>\n\n                            <\/button>\n\n\n                            <button\n                                class=\"cea-faq-v2-nav-item\"\n                                data-category=\"compte\">\n\n                                <span class=\"cea-faq-v2-nav-icon\">\n                                    \ud83d\udc64\n                                <\/span>\n\n                                <span class=\"cea-faq-v2-nav-text\">\n                                    Mon compte\n                                <\/span>\n\n                            <\/button>\n\n                        <\/nav>\n\n\n                        <div class=\"cea-faq-v2-sidebar-help\">\n\n                            <div class=\"cea-faq-v2-sidebar-help-icon\">\n                                \ud83d\udcac\n                            <\/div>\n\n                            <strong>\n                                Besoin d&rsquo;aide ?\n                            <\/strong>\n\n                            <p>\n                                Notre \u00e9quipe peut vous aider\n                                si vous ne trouvez pas votre r\u00e9ponse.\n                            <\/p>\n\n                            <a href=\"\/contact\/\">\n                                Contacter le support\n                            <\/a>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/aside>\n\n\n                <!-- =================================================\n                     CONTENT\n                ================================================== -->\n\n                <div class=\"cea-faq-v2-content\">\n\n\n                    <!-- HEADER CONTENT -->\n\n                    <div class=\"cea-faq-v2-content-header\">\n\n                        <div>\n\n                            <span class=\"cea-faq-v2-section-label\">\n                                QUESTIONS FR\u00c9QUENTES\n                            <\/span>\n\n                            <h2 id=\"ceaFaqV2Title\">\n                                Toutes les questions\n                            <\/h2>\n\n                        <\/div>\n\n                        <span\n                            class=\"cea-faq-v2-total\"\n                            id=\"ceaFaqV2Total\">\n                            30 questions\n                        <\/span>\n\n                    <\/div>\n\n\n                    <!-- =================================================\n                         GENERAL\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"general\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \u2753\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    G\u00c9N\u00c9RAL\n                                <\/span>\n\n                                <h3>\n                                    Comprendre ColisExpressAfrica\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"general\"\n                                data-search=\"qu'est-ce que colisexpressafrica plateforme\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Qu&rsquo;est-ce que ColisExpressAfrica ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        ColisExpressAfrica est une plateforme\n                                        qui facilite la mise en relation entre\n                                        des personnes souhaitant envoyer des\n                                        colis et des voyageurs disposant\n                                        \u00e9ventuellement d&rsquo;espace disponible\n                                        dans leurs bagages.\n                                    <\/p>\n\n                                    <p>\n                                        La plateforme permet notamment de\n                                        publier des annonces, d\u00e9poser des\n                                        demandes et faciliter les \u00e9changes\n                                        entre utilisateurs.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"general\"\n                                data-search=\"colisexpressafrica transporteur transporteur livraison\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Est-ce que ColisExpressAfrica est un transporteur ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Non. ColisExpressAfrica est une\n                                        plateforme de mise en relation.\n                                    <\/p>\n\n                                    <p>\n                                        Le transport est r\u00e9alis\u00e9 dans le cadre\n                                        de la relation entre les utilisateurs\n                                        concern\u00e9s, selon les conditions\n                                        convenues entre eux et les r\u00e8gles\n                                        applicables.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"general\"\n                                data-search=\"qui peut utiliser inscription utilisateur\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Qui peut utiliser ColisExpressAfrica ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Toute personne remplissant les\n                                        conditions d&rsquo;utilisation de la\n                                        plateforme peut cr\u00e9er un compte\n                                        et utiliser les fonctionnalit\u00e9s\n                                        propos\u00e9es.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"general\"\n                                data-search=\"inscription obligatoire compte gratuit\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        L&rsquo;inscription est-elle obligatoire ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certaines informations peuvent \u00eatre\n                                        consult\u00e9es sans compte. La publication\n                                        d&rsquo;une annonce ou d&rsquo;une demande n\u00e9cessite\n                                        g\u00e9n\u00e9ralement un compte utilisateur.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         VOYAGEUR\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"voyageur\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \u2708\ufe0f\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    VOYAGEUR\n                                <\/span>\n\n                                <h3>\n                                    Vous voyagez et avez de la place ?\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"voyageur\"\n                                data-search=\"voyageur publier annonce bagage poids\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Comment publier une annonce en tant que voyageur ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Connectez-vous \u00e0 votre compte puis\n                                        utilisez la fonctionnalit\u00e9 de\n                                        publication d&rsquo;annonce.\n                                    <\/p>\n\n                                    <p>\n                                        Vous pourrez renseigner votre trajet,\n                                        votre date de voyage, votre capacit\u00e9\n                                        disponible et les informations demand\u00e9es.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"voyageur\"\n                                data-search=\"kilos poids bagage capacit\u00e9 disponible\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Combien de kilos puis-je proposer ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Cela d\u00e9pend de la capacit\u00e9 r\u00e9ellement\n                                        disponible dans vos bagages et des\n                                        limites impos\u00e9es par votre billet et\n                                        votre compagnie a\u00e9rienne.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"voyageur\"\n                                data-search=\"colis ferm\u00e9 contenu v\u00e9rifier accepter\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je accepter un colis d\u00e9j\u00e0 ferm\u00e9 ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Vous ne devez pas accepter un colis\n                                        dont vous ignorez le contenu ou dont\n                                        la nature vous para\u00eet suspecte.\n                                    <\/p>\n\n                                    <p>\n                                        En cas de doute, refusez la remise\n                                        et signalez la situation si n\u00e9cessaire.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"voyageur\"\n                                data-search=\"voyage annul\u00e9 modifier annonce date vol\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Que faire si mon voyage est annul\u00e9 ou modifi\u00e9 ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Mettez \u00e0 jour ou cl\u00f4turez votre annonce\n                                        d\u00e8s que possible afin d&rsquo;\u00e9viter de laisser\n                                        croire que le voyage est toujours pr\u00e9vu.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         EXPEDITEUR\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"expediteur\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udce6\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    EXP\u00c9DITEUR\n                                <\/span>\n\n                                <h3>\n                                    Vous souhaitez envoyer un colis ?\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"expediteur\"\n                                data-search=\"d\u00e9poser demande envoyer colis exp\u00e9diteur\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Comment d\u00e9poser une demande d&rsquo;exp\u00e9dition ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Connectez-vous \u00e0 votre compte et\n                                        utilisez la fonctionnalit\u00e9\n                                        \u00ab D\u00e9poser une demande \u00bb.\n                                    <\/p>\n\n                                    <p>\n                                        D\u00e9crivez votre besoin avec pr\u00e9cision\n                                        afin de faciliter la recherche d&rsquo;un\n                                        voyageur correspondant \u00e0 votre trajet.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"expediteur\"\n                                data-search=\"informations colis contenu poids emballage\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Quelles informations dois-je donner sur mon colis ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Indiquez notamment la nature du colis,\n                                        sa cat\u00e9gorie, son poids approximatif,\n                                        sa destination et les modalit\u00e9s de\n                                        remise souhait\u00e9es.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"expediteur\"\n                                data-search=\"emballage prot\u00e9ger colis pr\u00e9parer\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Dois-je bien emballer mon colis ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Oui. Le colis doit \u00eatre pr\u00e9par\u00e9 et\n                                        prot\u00e9g\u00e9 de mani\u00e8re adapt\u00e9e \u00e0 sa nature\n                                        et aux conditions normales de transport.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"expediteur\"\n                                data-search=\"prix transport r\u00e9mun\u00e9ration voyageur\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Comment fixer les conditions financi\u00e8res ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Les conditions financi\u00e8res peuvent\n                                        \u00eatre indiqu\u00e9es dans la publication\n                                        ou convenues entre les utilisateurs,\n                                        selon les fonctionnalit\u00e9s propos\u00e9es.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         PUBLICATION\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"publication\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udcdd\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    ANNONCES &#038; DEMANDES\n                                <\/span>\n\n                                <h3>\n                                    Publier correctement\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"publication\"\n                                data-search=\"modifier annonce demande publication\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je modifier mon annonce ou ma demande ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Oui, lorsqu&rsquo;une fonctionnalit\u00e9 de\n                                        modification est disponible pour\n                                        la publication concern\u00e9e.\n                                    <\/p>\n\n                                    <p>\n                                        Les informations importantes doivent\n                                        toujours rester exactes et \u00e0 jour.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"publication\"\n                                data-search=\"supprimer annonce demande cl\u00f4turer\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je supprimer une publication ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Lorsqu&rsquo;une option de suppression ou\n                                        de cl\u00f4ture est disponible, utilisez-la\n                                        lorsque votre annonce ou votre demande\n                                        n&rsquo;est plus pertinente.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"publication\"\n                                data-search=\"cat\u00e9gorie annonce colis\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Quelle cat\u00e9gorie dois-je choisir ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Choisissez la cat\u00e9gorie qui correspond\n                                        le mieux au contenu ou au besoin concern\u00e9.\n                                    <\/p>\n\n                                    <p>\n                                        Les cat\u00e9gories comprennent notamment :\n                                        Colis Standards, Documents, Mode,\n                                        High-tech, Beaut\u00e9 &#038; Soins,\n                                        Produits alimentaires, Sant\u00e9 et Autres.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"publication\"\n                                data-search=\"boost visibilit\u00e9 mise en avant pack\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Comment fonctionne la mise en avant d&rsquo;une annonce ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certains packs ou options peuvent\n                                        permettre d&rsquo;am\u00e9liorer la visibilit\u00e9\n                                        d&rsquo;une publication.\n                                    <\/p>\n\n                                    <p>\n                                        Une mise en avant ne garantit pas\n                                        un nombre pr\u00e9cis de vues, de r\u00e9ponses\n                                        ou la r\u00e9alisation d&rsquo;un transport.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         COLIS\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"colis\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udce6\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    COLIS &#038; OBJETS\n                                <\/span>\n\n                                <h3>\n                                    Que peut-on transporter ?\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"colis\"\n                                data-search=\"objets interdits drogue arme explosif contrefa\u00e7on\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Quels objets sont interdits ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Les objets dont le transport, la\n                                        d\u00e9tention, l&rsquo;importation ou\n                                        l&rsquo;exportation est interdit ne doivent\n                                        pas \u00eatre propos\u00e9s sur la plateforme.\n                                    <\/p>\n\n                                    <a href=\"\/objets-interdits\/\">\n                                        Consulter les objets interdits \u2192\n                                    <\/a>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"colis\"\n                                data-search=\"m\u00e9dicament m\u00e9dicaments sant\u00e9 colis\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Peut-on envoyer des m\u00e9dicaments ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Cela d\u00e9pend notamment du m\u00e9dicament,\n                                        de sa composition, de sa quantit\u00e9\n                                        et des r\u00e8gles applicables dans\n                                        les pays concern\u00e9s.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"colis\"\n                                data-search=\"aliment nourriture produits alimentaires\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Peut-on envoyer des produits alimentaires ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certains produits peuvent \u00eatre\n                                        transport\u00e9s, mais des restrictions\n                                        peuvent s&rsquo;appliquer selon le produit,\n                                        le pays de destination et les r\u00e8gles\n                                        sanitaires ou douani\u00e8res.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"colis\"\n                                data-search=\"batterie lithium \u00e9lectronique t\u00e9l\u00e9phone ordinateur avion\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je transporter un appareil \u00e9lectronique ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certains appareils \u00e9lectroniques\n                                        peuvent \u00eatre transport\u00e9s, mais\n                                        certaines batteries, notamment\n                                        au lithium, peuvent \u00eatre soumises\n                                        \u00e0 des r\u00e8gles sp\u00e9cifiques.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"colis\"\n                                data-search=\"liquide parfum cosm\u00e9tique a\u00e9rosol cabine avion\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je envoyer des liquides ou des cosm\u00e9tiques ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certains liquides et produits\n                                        cosm\u00e9tiques peuvent \u00eatre soumis\n                                        \u00e0 des restrictions particuli\u00e8res,\n                                        notamment lors d&rsquo;un transport a\u00e9rien.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         PAIEMENTS\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"paiement\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udcb3\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    PAIEMENTS &#038; PACKS\n                                <\/span>\n\n                                <h3>\n                                    Paiements, packs et abonnements\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"paiement\"\n                                data-search=\"pack abonnement payer services payants\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Pourquoi certains services sont-ils payants ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Certains services compl\u00e9mentaires\n                                        peuvent \u00eatre propos\u00e9s sous forme\n                                        de packs, options ou abonnements.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"paiement\"\n                                data-search=\"remboursement paiement commande\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je demander un remboursement ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Les conditions d\u00e9pendent notamment\n                                        du service achet\u00e9, de la situation\n                                        et des r\u00e8gles applicables.\n                                    <\/p>\n\n                                    <a href=\"\/politique-de-remboursement\/\">\n                                        Consulter la politique de remboursement \u2192\n                                    <\/a>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"paiement\"\n                                data-search=\"transaction utilisateurs paiement voyageur exp\u00e9diteur\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        ColisExpressAfrica garantit-il les paiements entre utilisateurs ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Une transaction entre utilisateurs\n                                        ne doit pas \u00eatre consid\u00e9r\u00e9e comme\n                                        automatiquement garantie par\n                                        ColisExpressAfrica.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         SECURITE\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"securite\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udee1\ufe0f\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    S\u00c9CURIT\u00c9\n                                <\/span>\n\n                                <h3>\n                                    Utiliser la plateforme en toute s\u00e9curit\u00e9\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"securite\"\n                                data-search=\"arnaque fraude escroquerie signalement\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Que faire si je pense \u00eatre victime d&rsquo;une arnaque ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Interrompez l&rsquo;\u00e9change si n\u00e9cessaire\n                                        et ne transmettez aucune information\n                                        sensible.\n                                    <\/p>\n\n                                    <p>\n                                        Signalez ensuite la situation au\n                                        support avec les informations utiles.\n                                    <\/p>\n\n                                    <a href=\"\/securite-confiance\/\">\n                                        Voir nos conseils de s\u00e9curit\u00e9 \u2192\n                                    <\/a>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"securite\"\n                                data-search=\"mot passe support s\u00e9curit\u00e9\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Le support peut-il me demander mon mot de passe ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Non. Ne communiquez jamais votre\n                                        mot de passe \u00e0 une autre personne.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"securite\"\n                                data-search=\"colis suspect contenu refuser\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Que faire si un colis me semble suspect ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Ne prenez pas le colis si vous avez\n                                        un doute sur son contenu ou sa\n                                        conformit\u00e9.\n                                    <\/p>\n\n                                    <p>\n                                        Signalez la situation lorsque\n                                        cela est n\u00e9cessaire.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         COMPTE\n                    ================================================== -->\n\n                    <section\n                        class=\"cea-faq-v2-group\"\n                        data-group=\"compte\">\n\n                        <div class=\"cea-faq-v2-group-title\">\n\n                            <div class=\"cea-faq-v2-group-icon\">\n                                \ud83d\udc64\n                            <\/div>\n\n                            <div>\n                                <span>\n                                    COMPTE\n                                <\/span>\n\n                                <h3>\n                                    Votre compte utilisateur\n                                <\/h3>\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"cea-faq-v2-items\">\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"compte\"\n                                data-search=\"cr\u00e9er compte inscription\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Comment cr\u00e9er un compte ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Utilisez la fonction d&rsquo;inscription\n                                        disponible sur ColisExpressAfrica\n                                        et renseignez les informations\n                                        demand\u00e9es.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"compte\"\n                                data-search=\"mot passe oubli\u00e9 r\u00e9initialiser connexion\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        J&rsquo;ai oubli\u00e9 mon mot de passe, que faire ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Utilisez la fonction de r\u00e9initialisation\n                                        du mot de passe disponible sur la page\n                                        de connexion.\n                                    <\/p>\n\n                                <\/div>\n\n                            <\/article>\n\n\n                            <article\n                                class=\"cea-faq-v2-item\"\n                                data-category=\"compte\"\n                                data-search=\"supprimer compte fermer donn\u00e9es personnelles\">\n\n                                <button\n                                    class=\"cea-faq-v2-question\"\n                                    aria-expanded=\"false\">\n\n                                    <span>\n                                        Puis-je supprimer mon compte ?\n                                    <\/span>\n\n                                    <b>+<\/b>\n\n                                <\/button>\n\n                                <div class=\"cea-faq-v2-answer\">\n\n                                    <p>\n                                        Vous pouvez demander la suppression\n                                        de votre compte conform\u00e9ment aux\n                                        conditions pr\u00e9vues par notre\n                                        Politique de confidentialit\u00e9.\n                                    <\/p>\n\n                                    <a href=\"\/politique-de-confidentialite\/\">\n                                        Voir la Politique de confidentialit\u00e9 \u2192\n                                    <\/a>\n\n                                <\/div>\n\n                            <\/article>\n\n                        <\/div>\n\n                    <\/section>\n\n\n                    <!-- =================================================\n                         NO RESULT\n                    ================================================== -->\n\n                    <div\n                        class=\"cea-faq-v2-no-result\"\n                        id=\"ceaFaqV2NoResult\">\n\n                        <div class=\"cea-faq-v2-no-result-icon\">\n                            \ud83d\udd0e\n                        <\/div>\n\n                        <h3>\n                            Aucune question trouv\u00e9e\n                        <\/h3>\n\n                        <p>\n                            Essayez avec d&rsquo;autres mots-cl\u00e9s ou contactez\n                            directement notre \u00e9quipe.\n                        <\/p>\n\n                        <a href=\"\/contact\/\">\n                            Contacter le support\n                        <\/a>\n\n                    <\/div>\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/main>\n\n\n    <!-- =====================================================\n         FINAL CTA\n    ====================================================== -->\n\n    <section class=\"cea-faq-v2-cta\">\n\n        <div class=\"cea-faq-v2-container\">\n\n            <div class=\"cea-faq-v2-cta-box\">\n\n                <div class=\"cea-faq-v2-cta-icon\">\n                    \ud83d\udcac\n                <\/div>\n\n                <div class=\"cea-faq-v2-cta-content\">\n\n                    <span>\n                        VOUS AVEZ ENCORE UNE QUESTION ?\n                    <\/span>\n\n                    <h2>\n                        Nous sommes l\u00e0 pour vous aider.\n                    <\/h2>\n\n                    <p>\n                        Si vous ne trouvez pas la r\u00e9ponse que vous cherchez,\n                        notre \u00e9quipe peut vous accompagner.\n                    <\/p>\n\n                <\/div>\n\n                <a\n                    href=\"\/contact\/\"\n                    class=\"cea-faq-v2-cta-button\">\n                    Contacter le support\n                    <span>\u2192<\/span>\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- BACK TO TOP -->\n\n    <button\n        type=\"button\"\n        id=\"ceaFaqV2BackTop\"\n        class=\"cea-faq-v2-backtop\"\n        aria-label=\"Retour en haut\">\n        \u2191\n    <\/button>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CENTRE D&rsquo;AIDE Comment pouvons-nous vous aider ? Retrouvez rapidement les r\u00e9ponses \u00e0 vos questions sur les annonces, les demandes, les colis, les paiements et la s\u00e9curit\u00e9. \ud83d\udd0e \u00d7 \u2708\ufe0f Vous voyagez ? D\u00e9couvrez comment publier une annonce. \ud83d\udce6 Vous envoyez ? D\u00e9couvrez comment d\u00e9poser une demande. \ud83d\udee1\ufe0f Une question de s\u00e9curit\u00e9 ? Consultez nos conseils [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-456","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions - ColisExpressAfrica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colisexpressafrica.com\/index.php\/foire-aux-questions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions - ColisExpressAfrica\" \/>\n<meta property=\"og:description\" content=\"CENTRE D&rsquo;AIDE Comment pouvons-nous vous aider ? Retrouvez rapidement les r\u00e9ponses \u00e0 vos questions sur les annonces, les demandes, les colis, les paiements et la s\u00e9curit\u00e9. \ud83d\udd0e \u00d7 \u2708\ufe0f Vous voyagez ? D\u00e9couvrez comment publier une annonce. \ud83d\udce6 Vous envoyez ? D\u00e9couvrez comment d\u00e9poser une demande. \ud83d\udee1\ufe0f Une question de s\u00e9curit\u00e9 ? 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