{"id":368,"date":"2026-10-24T15:01:34","date_gmt":"2026-10-24T15:01:34","guid":{"rendered":"https:\/\/colisexpressafrica.com\/?page_id=368"},"modified":"2026-10-24T15:06:50","modified_gmt":"2026-10-24T15:06:50","slug":"cgu","status":"publish","type":"page","link":"https:\/\/colisexpressafrica.com\/index.php\/cgu\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales d\u2019utilisation"},"content":{"rendered":"\n<script data-wp-block-html=\"js\">\n\ndocument.addEventListener(\"DOMContentLoaded\", () => {\n  const page = document.getElementById(\"cea-cgu\");\n  if (!page) return;\n\n  const links = page.querySelectorAll(\n    '.cea-toc a[href^=\"#\"]'\n  );\n\n  links.forEach(link => {\n    link.addEventListener(\"click\", event => {\n      const id = link.getAttribute(\"href\").slice(1);\n      const section = document.getElementById(id);\n\n      if (!section || !page.contains(section)) return;\n\n      event.preventDefault();\n\n      section.scrollIntoView({\n        behavior: window.matchMedia(\n          \"(prefers-reduced-motion: reduce)\"\n        ).matches ? \"auto\" : \"smooth\",\n        block: \"start\"\n      });\n\n      history.replaceState(null, \"\", \"#\" + id);\n    });\n  });\n});\n\n<\/script>\n\n\n<main class=\"cea-content-page\" id=\"cea-cgu\">\n  <header class=\"cea-hero\">\n    <p class=\"cea-eyebrow\">Conditions d&rsquo;utilisation<\/p>\n    <h1>Conditions g\u00e9n\u00e9rales d&rsquo;utilisation<\/h1>\n    <p>\n      D\u00e9couvrez les r\u00e8gles encadrant l&rsquo;acc\u00e8s\n      et l&rsquo;utilisation de ColisExpressAfrica.\n    <\/p>\n  <\/header>\n\n  <nav class=\"cea-toc\" aria-label=\"Sommaire des CGU\">\n    <strong>Sommaire<\/strong>\n    <a href=\"#cgu-1\">1. Objet<\/a>\n    <a href=\"#cgu-2\">2. Acc\u00e8s \u00e0 la plateforme<\/a>\n    <a href=\"#cgu-3\">3. Publication des annonces<\/a>\n    <a href=\"#cgu-4\">4. Mise en relation<\/a>\n    <a href=\"#cgu-5\">5. Obligations des utilisateurs<\/a>\n    <a href=\"#cgu-6\">6. Tarifs et services payants<\/a>\n    <a href=\"#cgu-7\">7. Responsabilit\u00e9s<\/a>\n    <a href=\"#cgu-8\">8. Signalements et litiges<\/a>\n    <a href=\"#cgu-9\">9. Donn\u00e9es personnelles<\/a>\n    <a href=\"#cgu-10\">10. Modification des CGU<\/a>\n    <a href=\"#cgu-11\">11. Droit applicable<\/a>\n  <\/nav>\n\n  <section class=\"cea-section\" id=\"cgu-1\">\n    <h2>Article 1 \u2014 Objet<\/h2>\n    <p>\n      Les pr\u00e9sentes conditions encadrent l&rsquo;utilisation\n      du site colisexpressafrica.com, plateforme\n      de mise en relation entre voyageurs disposant\n      de capacit\u00e9 de bagage a\u00e9rien et particuliers\n      souhaitant faire acheminer des documents\n      ou de petits colis.\n    <\/p>\n    <p>\n      ColisExpressAfrica n&rsquo;effectue pas directement\n      les prestations de transport.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-2\">\n    <h2>Article 2 \u2014 Acc\u00e8s \u00e0 la plateforme<\/h2>\n    <p>\n      L&rsquo;utilisateur s&rsquo;engage \u00e0 fournir des informations\n      exactes et \u00e0 pr\u00e9server la confidentialit\u00e9\n      de ses identifiants de connexion.\n    <\/p>\n    <p>\n      Les conditions d&rsquo;\u00e2ge, d&rsquo;inscription et\n      de cr\u00e9ation de compte doivent \u00eatre pr\u00e9cis\u00e9es\n      avant publication d\u00e9finitive des CGU.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-3\">\n    <h2>Article 3 \u2014 Publication des annonces<\/h2>\n    <p>\n      Les annonces doivent d\u00e9crire de mani\u00e8re\n      sinc\u00e8re le trajet, les dates, la capacit\u00e9\n      disponible ou le besoin d&rsquo;exp\u00e9dition.\n    <\/p>\n    <p>\n      Les annonces trompeuses, frauduleuses,\n      illicites ou portant sur des marchandises\n      interdites ne sont pas autoris\u00e9es.\n    <\/p>\n    <p>\n      La plateforme peut pr\u00e9voir des mesures\n      de mod\u00e9ration dans les conditions\n      d\u00e9finies par ses r\u00e8gles publi\u00e9es.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-4\">\n    <h2>Article 4 \u2014 Mise en relation<\/h2>\n    <p>\n      Les utilisateurs conviennent entre eux\n      des modalit\u00e9s pratiques de l&rsquo;\u00e9change :\n      contenu, poids, remise, destination,\n      conditions financi\u00e8res \u00e9ventuelles\n      et r\u00e9ception du colis.\n    <\/p>\n    <p>\n      Les modalit\u00e9s convenues doivent respecter\n      les r\u00e9glementations applicables.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-5\">\n    <h2>Article 5 \u2014 Obligations des utilisateurs<\/h2>\n    <p>\n      Chaque utilisateur doit respecter les lois,\n      les r\u00e9glementations douani\u00e8res et les r\u00e8gles\n      des compagnies a\u00e9riennes concern\u00e9es.\n    <\/p>\n    <p>\n      Le voyageur doit conna\u00eetre le contenu\n      des bagages ou colis qu&rsquo;il accepte\n      de transporter et ne doit pas accepter\n      d&rsquo;objet suspect ou non identifi\u00e9.\n    <\/p>\n    <p>\n      L&rsquo;exp\u00e9diteur doit fournir une description\n      exacte du contenu et communiquer\n      les informations n\u00e9cessaires.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-6\">\n    <h2>Article 6 \u2014 Tarifs et services payants<\/h2>\n    <p>\n      Certaines fonctionnalit\u00e9s de visibilit\u00e9\n      des annonces ou d&rsquo;abonnement peuvent\n      \u00eatre propos\u00e9es \u00e0 titre payant.\n    <\/p>\n    <p>\n      Les tarifs, dur\u00e9es, modalit\u00e9s de paiement,\n      de renouvellement, d&rsquo;annulation, de\n      remboursement et de r\u00e9tractation doivent\n      \u00eatre pr\u00e9sent\u00e9s avant toute commande.\n    <\/p>\n    <p>\n      [\u00c0 compl\u00e9ter selon les offres et les\n      conditions commerciales r\u00e9ellement actives.]\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-7\">\n    <h2>Article 7 \u2014 Responsabilit\u00e9s<\/h2>\n    <p>\n      ColisExpressAfrica intervient comme\n      interm\u00e9diaire de mise en relation et\n      non comme transporteur contractuel,\n      sauf prestation distincte express\u00e9ment\n      pr\u00e9vue et accept\u00e9e.\n    <\/p>\n    <p>\n      Les utilisateurs restent responsables\n      de leurs propres d\u00e9clarations et\n      engagements, dans les limites pr\u00e9vues\n      par la l\u00e9gislation applicable.\n    <\/p>\n    <p>\n      Aucune disposition des pr\u00e9sentes CGU\n      ne peut exclure les responsabilit\u00e9s\n      qui ne peuvent l\u00e9galement \u00eatre \u00e9cart\u00e9es.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-8\">\n    <h2>Article 8 \u2014 Signalements et litiges<\/h2>\n    <p>\n      Les incidents et comportements suspects\n      peuvent \u00eatre signal\u00e9s \u00e0 :\n      <a href=\"mailto:litiges@colisexpressafrica.com\">\n        litiges@colisexpressafrica.com\n      <\/a>.\n    <\/p>\n    <p>\n      Les proc\u00e9dures de r\u00e9clamation, les d\u00e9lais\n      et, le cas \u00e9ch\u00e9ant, les informations\n      relatives \u00e0 la m\u00e9diation de la consommation\n      devront \u00eatre pr\u00e9cis\u00e9s.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-9\">\n    <h2>Article 9 \u2014 Donn\u00e9es personnelles<\/h2>\n    <p>\n      Les modalit\u00e9s de traitement des donn\u00e9es\n      personnelles sont d\u00e9taill\u00e9es dans la\n      <a href=\"\/confidentialite\/\">\n        politique de confidentialit\u00e9\n      <\/a>.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-10\">\n    <h2>Article 10 \u2014 Modification des CGU<\/h2>\n    <p>\n      Les conditions peuvent \u00e9voluer pour\n      accompagner les modifications du service\n      ou de la r\u00e9glementation.\n    <\/p>\n    <p>\n      Les utilisateurs seront inform\u00e9s des\n      modifications selon les modalit\u00e9s\n      l\u00e9galement applicables.\n    <\/p>\n  <\/section>\n\n  <section class=\"cea-section\" id=\"cgu-11\">\n    <h2>Article 11 \u2014 Droit applicable<\/h2>\n    <p>\n      [Pr\u00e9ciser le droit applicable et les\n      modalit\u00e9s de r\u00e8glement des diff\u00e9rends,\n      en respectant les r\u00e8gles imp\u00e9ratives\n      de protection des consommateurs.]\n    <\/p>\n  <\/section>\n\n  <aside class=\"cea-notice\">\n    <h2>Une question sur les CGU ?<\/h2>\n    <p>\n      Contactez :\n      <a href=\"mailto:contact@colisexpressafrica.com\">\n        contact@colisexpressafrica.com\n      <\/a>\n    <\/p>\n  <\/aside>\n\n  <p class=\"cea-small\">\n    Projet de CGU \u2014 version du 24 octobre 2026.\n    Validation juridique n\u00e9cessaire avant publication.\n  <\/p>\n\n  <a href=\"#cea-cgu\" class=\"cea-back-top\">\n    \u2191 Retour en haut\n  <\/a>\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Conditions d&rsquo;utilisation Conditions g\u00e9n\u00e9rales d&rsquo;utilisation D\u00e9couvrez les r\u00e8gles encadrant l&rsquo;acc\u00e8s et l&rsquo;utilisation de ColisExpressAfrica. Sommaire 1. Objet 2. Acc\u00e8s \u00e0 la plateforme 3. Publication des annonces 4. Mise en relation 5. Obligations des utilisateurs 6. Tarifs et services payants 7. Responsabilit\u00e9s 8. Signalements et litiges 9. Donn\u00e9es personnelles 10. Modification des CGU 11. Droit applicable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-368","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales d\u2019utilisation - ColisExpressAfrica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colisexpressafrica.com\/index.php\/cgu\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales d\u2019utilisation - ColisExpressAfrica\" \/>\n<meta property=\"og:description\" content=\"Conditions d&rsquo;utilisation Conditions g\u00e9n\u00e9rales d&rsquo;utilisation D\u00e9couvrez les r\u00e8gles encadrant l&rsquo;acc\u00e8s et l&rsquo;utilisation de ColisExpressAfrica. Sommaire 1. Objet 2. Acc\u00e8s \u00e0 la plateforme 3. Publication des annonces 4. Mise en relation 5. Obligations des utilisateurs 6. Tarifs et services payants 7. Responsabilit\u00e9s 8. Signalements et litiges 9. Donn\u00e9es personnelles 10. Modification des CGU 11. 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