{"id":358,"date":"2026-10-24T14:52:25","date_gmt":"2026-10-24T14:52:25","guid":{"rendered":"https:\/\/colisexpressafrica.com\/?page_id=358"},"modified":"2026-10-24T14:52:25","modified_gmt":"2026-10-24T14:52:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/colisexpressafrica.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n\/* ==========================================\n   COLISEXPRESSAFRICA \u2014 PAGE FAQ\n   Design moderne et responsive\n========================================== *\/\n\n\/* CONTENEUR PRINCIPAL *\/\n.cea-page[data-cea-faq] {\n  --cea-green: #00876f;\n  --cea-light: #beeac7;\n  --cea-text: #111111;\n  --cea-border: #e4e9e5;\n\n  width: 100%;\n  max-width: 1000px;\n  margin: 0 auto;\n  padding: 35px 20px 55px;\n  box-sizing: border-box;\n  color: var(--cea-text);\n  font-family: inherit;\n}\n\n.cea-page[data-cea-faq] *,\n.cea-page[data-cea-faq] *::before,\n.cea-page[data-cea-faq] *::after 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ColisExpressAfrica.\n    <\/p>\n  <\/header>\n\n  <label for=\"cea-faq-search\">\n    Rechercher une r\u00e9ponse\n  <\/label>\n\n  <input id=\"cea-faq-search\" type=\"search\" placeholder=\"Rechercher une question...\" data-cea-faq-search=\"\">\n\n  <section aria-label=\"Questions fr\u00e9quentes\">\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Qu&rsquo;est-ce que ColisExpressAfrica ?\n      <\/summary>\n      <p>\n        ColisExpressAfrica est une plateforme\n        de mise en relation entre voyageurs\n        disposant de kilos libres dans leurs\n        bagages et particuliers souhaitant\n        envoyer des documents ou petits colis\n        vers l&rsquo;Afrique.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Comment publier une annonce ?\n      <\/summary>\n      <p>\n        Rendez-vous dans la rubrique\n        <a href=\"\/publier-une-annonce\/\">\n          Publier une annonce\n        <\/a>.\n        Indiquez votre trajet, votre date de\n        voyage et votre capacit\u00e9 disponible,\n        ou d\u00e9crivez votre besoin d&rsquo;envoi.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Comment trouver un voyageur ?\n      <\/summary>\n      <p>\n        Consultez les annonces disponibles,\n        comparez les destinations et les dates,\n        puis contactez le voyageur concern\u00e9.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Quels objets puis-je envoyer ?\n      <\/summary>\n      <p>\n        Seuls les objets autoris\u00e9s par les\n        compagnies a\u00e9riennes et les r\u00e9glementations\n        douani\u00e8res peuvent \u00eatre transport\u00e9s.\n        V\u00e9rifiez les restrictions applicables\n        avant chaque envoi.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        ColisExpressAfrica transporte-t-il\n        directement les colis ?\n      <\/summary>\n      <p>\n        Non. ColisExpressAfrica facilite\n        uniquement la mise en relation.\n        Les modalit\u00e9s de remise et d&rsquo;acheminement\n        sont convenues entre les utilisateurs.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Comment signaler un litige ?\n      <\/summary>\n      <p>\n        Contactez notre service d\u00e9di\u00e9 :\n        <a href=\"mailto:litiges@colisexpressafrica.com\">\n          litiges@colisexpressafrica.com\n        <\/a>.\n      <\/p>\n    <\/details>\n\n    <details data-cea-faq-item=\"\">\n      <summary>\n        Comment contacter l&rsquo;assistance ?\n      <\/summary>\n      <p>\n        Notre \u00e9quipe est joignable \u00e0 :\n        <a href=\"mailto:support@colisexpressafrica.com\">\n          support@colisexpressafrica.com\n        <\/a>.\n      <\/p>\n    <\/details>\n\n  <\/section>\n\n  <p data-cea-faq-empty=\"\" hidden=\"\">\n    Aucun r\u00e9sultat trouv\u00e9.\n  <\/p>\n\n  <aside class=\"cea-page__notice\">\n    <strong>Besoin d&rsquo;aide ?<\/strong>\n    <p>\n      Contactez notre \u00e9quipe depuis\n      <a href=\"\/contact\/\">la page Contact<\/a>.\n    <\/p>\n  <\/aside>\n\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;aide Questions fr\u00e9quentes Retrouvez les r\u00e9ponses \u00e0 vos questions sur ColisExpressAfrica. Rechercher une r\u00e9ponse Qu&rsquo;est-ce que ColisExpressAfrica ? ColisExpressAfrica est une plateforme de mise en relation entre voyageurs disposant de kilos libres dans leurs bagages et particuliers souhaitant envoyer des documents ou petits colis vers l&rsquo;Afrique. Comment publier une annonce ? Rendez-vous dans la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-358","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - ColisExpressAfrica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colisexpressafrica.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - ColisExpressAfrica\" \/>\n<meta property=\"og:description\" content=\"Centre d&rsquo;aide Questions fr\u00e9quentes Retrouvez les r\u00e9ponses \u00e0 vos questions sur ColisExpressAfrica. 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